Return & Refund Policy

Return & Refund Policy

At Virellas Beauty, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before requesting a return or refund.

30-Day Return Policy

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a return, your item must:

  • Be unused and in its original condition.

  • Be returned in its original packaging whenever possible.

  • Include proof of purchase or your order number.

Items returned without prior contact may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used beauty or cosmetic products

  • Opened personal care products

  • Gift cards

  • Final sale or clearance items

  • Any item not in its original condition due to reasons not caused by us

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once reviewed, we'll arrange an appropriate solution, which may include a replacement, store credit, or refund.

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If your order has already been shipped, it can no longer be canceled.

Please contact support@virellas-beauty.com as soon as possible if you wish to request a cancellation.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Original shipping fees are generally non-refundable unless the return is due to our error.

Return Shipping Costs

If the return is due to a product defect, damage, or an error on our part, we will cover the return shipping costs where applicable.

For returns requested for personal reasons (such as changing your mind or ordering the wrong item), the customer is responsible for any return shipping costs.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our Customer Support team.

Email: support@virellas-beauty.com

We typically respond within 24–48 business hours.

Thank you for shopping with Virellas Beauty.

If a package is refused or returned due to an incorrect address provided by the customer or failure to collect the package, any additional shipping costs may be deducted from the refund amount.